The IMEI code is always on the battery cradle your e-bike.The battery cradle is the space where the battery is inserted / clicked. The IMEI code is never on the battery itself.

How to find your IMEI-code:

  • Remove the battery from the battery cradle
  • There is a sticker with numbers and a barcode on the battery cradle. The code consists of 15 digits, contains no letters and always starts with 35 or 86.
  • The IMEI code is therefore not on the battery itself.