If you have a non-working app, there are various causes/solutions. 


Possible solutions:

  • Close the app and restart it.
  • Update the app.
  • Remove the app and download it again.
  • Update your smartphone to the latest software update. It is possible that the app does not work optimally with an outdated software version of your operating system.


The (current) location of my bike is not visible in the app

  • If your bike's (current) location  is not visible in the app, it is possible that the bike has no connection to the GPS system.
  • Check the internet connection of your smartphone. If you are not connected to the internet, your bike's location can  not be sent to your smartphone.


Is your app still not working? Please submit a support ticket.