In case of theft, you can report your bike 'stolen' in the Sparta Smart app. The report will start a recovery process by security company g4s on the basis of the location features of the Smart bike. G4S will, if possible, reclaim your bike via the police.

How to activate the Bike Recovery:

  • Open the menu of the Smart app and tap 'choose your bike'.
  • Tap 'details' and then on 'report theft'.
  • The Bike Recovery function is now opened. 
  • The recovery process will start after you complement your data.

Always report the bike theft to your police. Without a report file it is not possible to start the bike recovery.