During the manufacturing process of the Smart e-bike, the IMEI code and the frame number are linked. This link has failed for some bicycles. Do you receive an error after entering the IMEI code and frame number? Then the link between IMEI code and frame number for your bicycle has failed


Send us a ticket and we will activate the link immediately. Mention the following in the ticket:

  • Description error
  • IMEI-code
  • Frame number
  • Bike brand