Questions about the IMEI-code

Where can i find the IMEI-code?
The IMEI code is always on the battery cradle your e-bike.The battery cradle is the space where the battery is inserted / clicked. The IMEI code is never on...
Tue, 17 Jul, 2018 at 11:03 AM
The IMEI-code can not be scanned
If you can not scan your IMEI code, several causes are possible: You are trying to scan a wrong code. The IMEI-code always starts with 35 or 86. The co...
Tue, 17 Jul, 2018 at 11:22 AM
I do not have IMEI-code/my IMEI-code is not readable.
The IMEI code is always on a sticker on the battery cradle under the accu. Is there no sticker or is the IMEI-code not readable? Please submit a new support...
Tue, 17 Jul, 2018 at 11:50 AM
I can not register my IMEI-code.
If you can not register your IMEI-code, various causes and/or solutions are possible: You receive an error after entering the IMEI-code. Then submit a ...
Tue, 17 Jul, 2018 at 1:40 PM
The Smart app displays an error after entering the IMEI code and frame number
During the manufacturing process of the Smart e-bike, the IMEI code and the frame number are linked. This link has failed for some bicycles. Do you receive ...
Fri, 20 Jul, 2018 at 11:27 AM