Questions about the frame number

Where can i find the frame number of the e-bike?
The frame number is located at the bottom of the frame of the bicycle, next to the left pedal. You can reconize the frame number by a white sticker with 2 l...
Tue, 17 Jul, 2018 at 2:38 PM
I have no frame number/my frame number is not readable.
The frame number is located on a sticker next to the left pedal and consists of 2 letters and 7 digits. The letter combinations are: AC, SP and BA. Is there...
Tue, 17 Jul, 2018 at 3:06 PM
I can not register my Frame number.
If you can not register your IMEI-code, various causes and/or solutions are possible: You receive an error after entering the frame number. Then submit...
Tue, 17 Jul, 2018 at 3:19 PM
The Frame number can not be scanned
If you can not scan your Frame number, several causes are possible: You are trying to register a wrong number. The frame number is located on a sticker ne...
Tue, 17 Jul, 2018 at 3:25 PM
The Smart app displays an error after entering the IMEI code and frame number
During the manufacturing process of the Smart e-bike, the IMEI code and the frame number are linked. This link has failed for some bicycles. Do you receive ...
Tue, 17 Jul, 2018 at 3:26 PM