Questions about Connectivity and Insurance

What is the notice period for my connectivity or insurance subscription?
When you take out a connectivity or insurance subscription, you conclude a one-year contract. After this year the subscription can be terminated on a monthl...
Thu, 19 Jul, 2018 at 9:39 AM
Where can I take out a insurance or connectivity subscription?
You can take out a Connectivity subscription in several ways. Open the Smart app. Swipe down on the homepage and click on 'subscription'. You...
Thu, 19 Jul, 2018 at 9:44 AM
Why do I pay connection charges?
When you take out a subscription, we connect you to our network so you are able to use of our services. This is a one-off. The costs will be charged on your...
Wed, 18 Jul, 2018 at 1:49 PM
What is Connectivity?
When you are assured of Connectivity you have a permanent connection between the GPS network and the internet on the one hand and your Smart e-bike on the o...
Wed, 18 Jul, 2018 at 1:54 PM
Why do I pay a monthly fee for Connectivity?
When you are assured of Connectivity you have a permanent connection between the GPS network and the internet on the one hand and your Smart e-bike on the o...
Wed, 18 Jul, 2018 at 2:41 PM
Why is my invoice higher than the subscription cost?
A one-off € 9.95 connection fee will be charged on your first invoice. These are the costs for connecting your Smart e-bike to our network.
Wed, 18 Jul, 2018 at 4:46 PM
Is it possible to take out Connectivity without taking out insurance?
Yes, that's possible. In our webshop you have the choice between Connectivity with or without insurance.You can find the webshop in the Smart app or vi...
Thu, 19 Jul, 2018 at 10:08 AM
What happens to my subscription when I sell my e-bike?
When you sell your Smart e-bike, the buyer must take over your subscription. Contact us and we will ensure that the subscription will be transferred.
Thu, 19 Jul, 2018 at 10:18 AM
How can I purchase a subscription after the end of the trial period?
You can purchase a subscription in several ways: Open the Smart app. Swipe down on the homepage and click on 'subscription'. You are now goin...
Thu, 19 Jul, 2018 at 11:33 AM
What kind of subscriptions can I subscribe to?
We offer three types of subscriptions: ENRA Hull insurance with Connectivity ENRA Theft insurance with Connectivity Connectivity without insurance ...
Thu, 19 Jul, 2018 at 11:37 AM