Questions about Connectivity and Insurance

What is the notice period for my connectivity or insurance subscription?
When you take out a connectivity or insurance subscription, you conclude a one-year contract. After this year the subscription can be terminated on a monthl...
Thu, 19 Jul, 2018 at 9:39 AM
Where can I take out an insurance or connectivity subscription?
You can take an insurance or connectivity subscription via the Smart app or webshop.  Open the Smart app. Tap at the bottom of the home screen on the t...
Tue, 7 Jan, 2020 at 9:10 AM
Why do I pay connection charges?
When you take out a subscription, we connect you to our network so you are able to use of our services. This is a one-off. The costs will be charged on your...
Wed, 18 Jul, 2018 at 1:49 PM
What is Connectivity?
When you are assured of Connectivity you have a permanent connection between the GPS network and the internet on the one hand and your Smart e-bike on the o...
Wed, 18 Jul, 2018 at 1:54 PM
Why do I pay a monthly fee for Connectivity?
Connectivity provides a constant, essential connection between your Smart ebike on the one hand and GPS and internet on the other. Through this connection y...
Mon, 6 Jan, 2020 at 5:01 PM
Why is my invoice higher than the subscription cost?
A one-off € 9.95 connection fee will be charged on your first invoice. These are the costs for connecting your Smart e-bike to our network.
Wed, 18 Jul, 2018 at 4:46 PM
Is it possible to take out a connectivity subscription without an insurance?
In our webshop you can choose between connectivity with or without a theft or bicycle frame insurance.You can find the webshop in the Smart app or via https...
Tue, 7 Jan, 2020 at 9:35 AM
What happens to my subscription when I sell my e-bike?
When you sell your Smart e-bike, the buyer must take over your subscription. Contact us and we will ensure that the subscription will be transferred.
Thu, 19 Jul, 2018 at 10:18 AM
How can I purchase a subscription after the end of the trial period?
You can purchase a subscription in several ways: Open the Smart app. Swipe down on the homepage and click on 'subscription'. You are now goin...
Thu, 19 Jul, 2018 at 11:33 AM
What types of insurances are available for my Smart e-bike?
In the webshop you can subscripe to insurances or connectivty: ENRA Hull insurance with Connectivity ENRA Theft insurance with Connectivity Connectivity...
Tue, 7 Jan, 2020 at 10:27 AM