Technical issues

I have activated my bike but the app does not display a (correct) current, bike location.
After the activation it is important to ‘train’ your bike for +/- one kilometer. This encourages the module in your bike to determine its location optimally...
Wed, 1 Aug, 2018 at 3:12 PM
My bike is not visible in the app/my bike is not online. How do I solve this?
If the (current) location of your bike is not visible in the Smart app, it is possible that your bike is not connected to the GPS system. Please place ...
Wed, 18 Jul, 2018 at 9:37 AM
The app does not work, how can i fix it?
If you have a non-working app, there are various causes/solutions.  Possible solutions: Close the app and restart it. Update the app. Remove the app...
Wed, 18 Jul, 2018 at 10:45 AM
The app crashes. How can I fix this?
When the Smart app crashes, there are various possible solutions. Close the app and restart it. Update the app. Remove the app and download it again. U...
Wed, 18 Jul, 2018 at 10:54 AM
Which operating systems support the Smart app?
The Smart app works on devices with a iOS and Android operating system.
Wed, 18 Jul, 2018 at 10:59 AM
Is there a Smart app for Windows?
No. The Smart app only works on the operating systems iOS and Android.
Wed, 18 Jul, 2018 at 11:08 AM
I do not receive push messages from the Smart app, how do I fix this?
If you do not receive push messages, please check the settings on the Smart app and your smartphone: The notifications in the Smart app are disabled. Open...
Wed, 18 Jul, 2018 at 11:19 AM